Business Process Owner CRM

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities. 

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates. 

We’re painting the future of what’s possible. Come join us.

The Opportunity

As a CRM Business Process Owner, you'll play a key role in supporting the design, development, and implementation of business processes within the Global Security Business Unit. Your primary focus will be enhancing the CRM system, ensuring it aligns strategically with the business goals and supports the efficiency of the sales pipeline. This position allows you to drive continuous improvement and ensure global alignment across the organisation.

What you’ll be doing:

• Own and manage CRM processes to ensure global standardisation and improvement.
• Analyse CRM usage and adoption, providing insights and recommendations for enhancements.
• Support and guide regional CRM champions, promoting global alignment.
• Collaborate across teams to gather business requirements, document processes, and drive system improvements.
• Lead CRM-related projects, ensuring timely and effective execution from inception to completion.

The Fit

We’re after someone who’s a strategic thinker with a passion for process improvement and CRM expertise. You’ll need to translate business needs into tech solutions, all while promoting global alignment and continuous improvement across teams.

What you need to bring:

• Proven experience managing CRM systems and process documentation (Salesforce experience preferred).
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Excellent communication skills, both verbal and written.
• Project management experience, particularly in business transformation and technology-enabled change.
• Ability to work independently and as part of a cross-functional team.
• Familiarity with Agile principles and methodologies is a plus.

Why Gallagher?

At Gallagher, we’re committed to a supportive, collaborative work environment where innovation and continuous improvement are at the core of what we do. We believe in work-life balance and prioritise the well-being of our employees, ensuring you have the flexibility to succeed both professionally and personally.

We also offer:

• Competitive Salary and Bonuses
• Enjoy the benefits of an office-based role with the freedom to work from home on occasion and flexible hours that work around your life
• Free parking, a subsidised on-site café, and great eateries nearby.
• Access to our community giving programme, enabling you to volunteer, have Gallagher donate to an organisation you're passionate about, or take part in a corporate challenge.
• Plenty of fun along the way – team building events, inspiring guest speakers, and team lunches.
  

If you're ready to shape the future of CRM within a global security solutions leader and grow your career while making an impact, we’d love to hear from you!