Customer Success Lead

Are you passionate about driving operational excellence and delivering exceptional customer experiences? Do you have a talent for leading teams and optimising processes to exceed expectations? 

If so, we want you to join #TeamGallagher as our Customer Success Lead!

The Company

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families.

Gallagher has operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries. Our culture is entrepreneurial in spirit, complex, challenging and ever changing and the business offers New Zealand based candidates unrivalled globally focused career paths.

The Opportunity

Due to expansion, we’re seeking a dynamic Customer Success Lead to manage the seamless delivery of our security products, ensuring every customer interaction is an exceptional one. 

You’ll be responsible for overseeing sales order management, driving continuous process improvement, and supporting a team of high-performing administrators. Your role will be pivotal in maintaining excellent communication across internal teams, vendors, and channel partners.

The Fit:

This role is ideal for a customer-focused person with a commitment to delivering exceptional service.  You will need to have:

• Proven experience in customer experience, sales support, and process improvement. 
• Strong leadership skills with a passion for building and nurturing high-performing teams.
• Excellent communication and interpersonal skills, capable of managing relationships across diverse stakeholders. 
• A keen eye for detail and a commitment to accuracy
• Proficiency in SAP or similar transactional systems, as well as MS Office suite

It would be a bonus if you also had European second language skills.

What we offer

At Gallagher, you’ll be part of a collaborative and innovative team that values growth, diversity, and leadership development. You’ll work in a high-energy environment with opportunities to make a real impact. We offer competitive compensation, a supportive work culture, and the chance to grow your career in an international company.  This role is based out of our office in Warwick, Warwickshire, England. 

If you're a forward-thinking leader who thrives in a fast-paced environment, we’d love to hear from you. Apply today and help us shape the future of customer success at Gallagher.