Service & Repair Technician (Electronics)

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families.

We’ve been in business since 1938, and our high-tech animal management solutions are now sought after around the world.  Within our Animal Management business, we’re passionate about putting our technology to work to make farm life easier and more profitable for our customers, ensuring a positive impact on environmental and animal welfare issues. 

About the Role

Are you passionate about service and repairs, enjoy stepping out into the field, and ensuring customers’ products are functioning at their best? Join us as a Service and Repair Technician to service our products both inhouse as well as out in the field and ensure product issues experienced by our customers are resolved promptly and effectively. You'll be collaborating closely with our customer service teams, at the forefront repairing and servicing customer products to ensure they're up and running smoothly.  If you thrive in a fast-paced, customer-focused environment, this role is tailor-made for you.

As Part of #TeamGallagher you will

• Ensure prompt and high-quality completion of service and repair jobs, with a strong focus on fieldwork, including off-site service and repair tasks
  
• Accurately document all job activities, including writing repair reports, recording communications, and entering fault codes
• Adhere to department and company policies, including EWRB and safety requirements
• Report any product issues requiring further investigation or corrective actions to appropriate channels
• Provide professional technical support to NZ Animal Management customers, resolving product support requests promptly
• Support and promote Gallagher solutions, logging all customer service activities and achieving defined customer experience KPIs
• Contribute to continuous improvement by developing internal systems, knowledge, and practices
• Continuously learn and grow by obtaining required qualifications, seeking on-the-job learning opportunities, and participating in training and mentoring programs
• Foster a positive work environment, being a good listener, and maintaining an open mind as a valuable team member.

Key Experience and Attributes for Success

• A relevant electronics/IT qualification and/or strong technical aptitude
• Proven customer support/problem-solving experience
• Expertise in diagnosing/repairing electronic equipment to a component level
• Ability to problem solve to root cause by thinking logically, calmly, and promptly.
• Have current EWRB registration(as an Electrical Appliance Service Person)
• Software systems knowledge (cloud, PC, web, embedded)
• Strong electronics understanding
• Logical problem-solving skills
• Outstanding communication and people skills
• Customer empathy and commercial awareness
• Flexibility and adaptability.

Why Gallagher?

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees. 

• Competitive salary and annual bonus opportunities.
• Free parking, subsidised on-site café and great eateries nearby.
• Additional retirement plan contribution.
• Life & Disability insurance.
• Development opportunities and career pathways with a truly global organisation.
• Plenty of fun along the way with a supportive and friendly team!

Join our team and embark on an exciting journey of technical excellence and customer satisfaction. Apply now to become a valued member of #TeamGallagher!