Software Product Owner

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day.

With operations in over 160 countries, we’re passionate about putting our technology to work to make farm life easier and more profitable for our customers.

Not only does our technology protect some of the world’s highest security environments and agriculture businesses, but our purpose also means we care deeply about our people and their families.


The Opportunity

As a Software Product Owner within Gallagher Animal Management, you’ll be a key link between our strategic direction and the delivery of valuable solutions to our global customers.

This dynamic role involves close collaboration with end users and internal stakeholders. You will champion the customer’s voice in the solutions we take to market, managing the entire product lifecycle from discovery to delivery.


Day-to-day you’ll:

  • Engage with customers + stakeholders
  • Champion our values and product principles
  • Prioritize customer issues and bugs with engineering teams
  • Keep stakeholders informed about progress + value delivery
  • Ensure delivered outcomes align with customer needs


You’ll be responsible for:

  • Customer Advocacy: Regularly connect with customers and stakeholders to maximize your understanding of their problems and champion their value
  • Collaboration and Facilitation: Engage end users and stakeholders to understand customer value and align it with strategic outcomes
  • Team Alignment: Ensure the delivery team fully understands and is aligned on the goals they need to achieve for the customer
  • Insight Sharing: Provide the delivery team with access to customer insights such as personas, journey maps, user stories, and requirements
  • Product Backlog Management: Maintain a visible, well-groomed, and regularly updated product backlog based on customer value
  • Prioritization and Scope: Quickly resolve scope and priority questions to unblock delivery teams, acting as the champion for backlog items
  • UI/UX Coordination: Work collaboratively with the Software Product Designer to deliver UI and UX artifacts when required
  • Quality Assurance: Collaborate closely with developers and testers to ensure completed solutions align with proposed user flows and business logic


What you’ll bring:

  • Proven experience as a Product Owner - Ideally with digital products in a complex technical environment
  • Be comfortable making tough decisions – Ability to balance the needs of users with other stakeholders and know when to make trade-offs
  • Initiative - A self-starter who can act before the green light
  • Familiarity with diverse project environments, encompassing both B2B and B2C sectors, showcasing versatility across varied business landscapes
  • Strong leadership + influencing abilities
  • Excellent verbal + written communication skills
  • Exceptional interpersonal + relationship-building skills


Why Gallagher?

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees.  We also offer:

  • Hybrid working model + when you’re in the office you’ll have free parking, subsidised on-site café and great eateries nearby.
  • Retirement plan contribution up to 5% (on top).
  • Life & Disability Insurance.
  • Boost App membership; Gallagher staff discounts at a variety of NZ stores.
  • Plenty of fun along the way; team building events, inspiring guest speakers, and team lunches.


Make a significant impact in Gallagher's Software Product team and contribute to the success of our global business. Apply now to become a valued member of #TeamGallagher.

Apply now

Permanent - Full time

Job no: GCAI46429

Location: Hamilton - New Zealand

Closing Date: Thursday, 1 August 2024