Training Solutions Specialist

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities. 

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates. We’re painting the future of what’s possible. Come join us.

The Opportunity

Take the next step in your career with Gallagher, a globally renowned company at the forefront of innovation in security solutions. As a Training Solutions Specialist, you’ll play a key role in shaping the future of our training platforms, driving excellence in training support, and contributing to the success of our security product development. If you’re ready to make an impact, join a team that values your expertise and fosters your growth!

Your role at a glance:

• Support and improve the Gallagher Security product training platforms with deep product knowledge.
• Oversee daily operational tasks, ensuring seamless training delivery and a great user experience.
• Guide the development of simulator environments and support content creation to fill any gaps.
• Collaborate across internal teams and work closely with external customers to improve training systems and processes.
• Help shape the future of training platforms through continuous improvement and effective project management.
• Ensure platforms stay up to date in line with product and software releases, supporting testing and new content implementations.
  
  

The Fit

We’re looking for a proactive, detail-oriented professional with deep technical product knowledge and a passion for improving training platforms. You’ll have the opportunity to work collaboratively across teams and contribute to the ongoing success of Gallagher’s training initiatives.

What you’ll bring:

• At least 3 years of experience supporting Command Centre and Gallagher Security hardware, with a strong understanding of IS networking and troubleshooting.
• Proven experience in a technical support role, with a solid understanding of Agile principles.
• Excellent verbal and written communication skills with the ability to engage with diverse audiences.
• Strong analytical and problem-solving skills to effectively tackle training and technical challenges.
• Ability to work effectively with cross-functional teams to improve processes and develop solutions.
• A proactive mindset toward process improvement and the ability to prioritise tasks and manage competing demands.
  

Why Gallagher?

At Gallagher, we create a supportive, family-friendly environment where collaboration, innovation, and continuous improvement drive everything we do. We value work-life balance and prioritise the well-being of our employees, offering:

• Flexible hours and hybrid work options, enabling the best outcomes with a mix of onsite and work-from-home.
• Free parking, a subsidised on-site café, and great eateries nearby when you're in the office.
• Kiwisaver contributions and annual bonuses.
• Fun team-building events, inspiring guest speakers, and team lunches.

Ready to take your training career to the next level? Join Gallagher and help shape the future of our training platforms! Applications will be reviewed as they are received, and an appointment may be made before the listing closes – apply now!